My weblog also has thoughts on sales and customer satisfaction interspersed among my recent posts. Sales and customer satisfaction are absolutely an unbroken circle. One does not function well without the other. A good sales force can help drive feed the whole cycle which creates new products which provide higher customer satisfaction if a company is willing to listern.
The David Sobotta Weblog "View from the Mountain"
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Listening to the customer is key Understand that a customer's time is valuable. You need to earn the right to be in the office with a customer. Likely your first visit is either because of the company you represent or someone that you know who has kindly conveyed credibility to you. Do not waste that credibility. Good Pointers |
Interesting articles below or on to Sales Guidance
If you are looking for some additional thoughts on high tech sales here are a couple of very good articles.